Walmart Global Sourcing

Led design for multiple Walmart Global Sourcing products across 6 international markets

The goal of this product is to create efficient and frictionless marketplace/shopping experience for Walmart merchants and clients

Time Period

April 2019 - Oct 2021

Role

Lead Product Designer

Vision

Target Audiences

Served Areas

Yilun_Tang_Projects_July_2021-Update.001

Merlin Marketplace

An efficient process for Walmart merchants' daily tasks

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Challenges on Existing Experience

Cumbersome Product Adding Process

High drop-out rate from product selection to buy plan submission

Excessive email communication between merchants and sourcing

SOLUTION #1

Streamline product adding process

Based on the data we gathered in terms of user feedback and behavior, we continuously improved experience and discovered new ideas. It was not just about shipping features, but about creating value for both our customers and our businesses.

Existing Experience

Improved Experience

SOLUTION #2

Reduce destinations and layers

Merchants had to go back and forth between different pages and several layers to complete a task. Reducing destinations helps users better focus on their tasks.

Existing page with 4 options in navigation

Improved page with 2 options in navigation

SOLUTION #3

Intergrate with internal messaging app

By leveraging the capability of Flip, an internal message app within Global Souricing, Merlin enables users to intiate quick conversations around any products in the catalog. The conversations will also be saved and synced in the Flip App in their mobile devices.

Quote Checking

Created an automate and scalable solution for checking key information in bulk

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MVP 1.0

Digitalized ruleset creation experience

REPORTING EXPERIENCE

Advanced reporting

Now when users are creating the report, they can see all previously uploaded line review files. We also added some advanced features such as report schedule capability to make this tool even more powerful and automated

PUSHING THE ENVELOPE

Data template customization

Since each department has their own line review data, we ask users to use the template. Right now I am working on a new solution so users can even modify the template, and in the future, users won’t even have to download the template.